Farooq Mezher AbdulHadi

Diagnosed and resolved FTTH issues involving service activation, ONT and PPPoE connectivity, routers, Wi-Fi, and customer equipment. • Handled customer enquiries, supported colleagues, and coordinated complex escalations with management and technical departments. • Served as backup team leader and trained new employees and junior staff on troubleshooting, service procedures, and daily operations. • Provided high-priority support to VIP and business clients at the request of senior management. • Contributed to cross-department projects, process improvements, and an AI-assisted internal support bot